Important News & Enhancements To Our Services

Posted by melaniebond

I am letting you know about some important changes to Telford Mann, our terms of business and some enhancements to the way we provide our services to you.

What do you need to do?

This is provided for your information and as a result you don’t need to take any action or respond unless you wish to do so. However, please let us know if you have any questions or concerns that would like to discuss with us.

This communication provides details of enhancements to the way our services will operate in future, but I am pleased to confirm that we are not any making any changes to our charging structure, our personnel or to the type of services that we provide to you.

A brief summary of the changes are we making

1. In early 2025, the name of our business will change from Telford Mann Pensions & Investments to Titan Pensions & Investments (see below for more details).

2. We have updated our Terms of Business (ToB) and a copy of the new document is available via a link at the bottom of this page for your convenience, along with a link to our revised Service Proposition & Client Agreement. These changes will allow us to work more closely with one of our Titan sister companies, Square Mile, and I have provided a more detailed explanation of how we intend to work with Square Mile in the future, detailed below.

3. We are upgrading our platform technology. Our new platform, provided by a new custodian Titan Settlement & Custody Ltd. (TS&C), part of the Titan Wealth Group, will offer better day to day functionality and improved services for our clients, all of which is covered below.

1. Change of Business Name

I wrote to you on the 22nd of November last year to explain that Telford Mann had been acquired by Titan Wealth. I am pleased to report that our integration into the Titan Group is now largely complete, and it is bringing significant enhancements to the way that we work. At the same time, we have continued to deliver our services in the way that we have always done, with high quality customer service being our highest priority.  As we approach the first anniversary of Telford Mann joining Titan, we feel that now is a good time to begin the process of integrating into Titan Wealth Planning Ltd. And to rebrand the name of the business. Although the name of our business will not change immediately, we will soon become Titan Pensions & Investments, which will be a trading style of Titan Wealth Planning Limited.

Jilly Mann and I will continue to work as directors in the business, and although our names will no longer be above the door, we will continue to contribute our time and energy to the business, particularly with the mentoring of our senior management team.

2. Working with Square Mile

In my communication of 22nd November last year, I mentioned that one of the benefits of joining the Titan Wealth group of companies was that we would be able to tap into the investment research expertise of Square Mile, one of our Titan sister companies. Square Mile has a team of 21 research analysts covering the universe of UK retail funds and they currently look after £2.6bn in assets under management held within their Model Portfolio Service.

Our understanding of your objectives

As you are aware, a key part of our regular review meetings involves us undertaking a review of your circumstances. The review involves us updating details in the following areas:

  • Personal details: e.g. name, age, health, address and contact details
  • Family & Dependants
  • Employment details
  • Income
  • Expenditure
  • Assets & Liabilities
  • Pension provision, including the state pension
  • Bank accounts, cash deposits and investments
  • Emergency fund provision
  • Life and medical cover needs and provision
  • Estate planning
  • Cash Flow Modelling and any scenarios discussed
  • Objectives for using our services
  • Purpose of the services that you employ us for
  • Communication and accessibility preferences
  • Attitude towards risk strategy discussion and confirmation of the strategy that you wish to follow ongoing
  • Capacity for loss discussion in the context of your chosen investment strategy and your changing personal circumstances

After our meeting, we then provide you with a copy of our updated notes for your records. You are also able to view these details on our online portal, the Personal Finance Portal (PFP) and make changes to this information as required, so that they always remain current. If you would like to see a further copy of the notes from our last meeting or would like access to view these details online, please let me know and we will arrange this for you.

I am pleased to confirm that the format and frequency of our review meetings with you won’t change. Ensuring that these meetings continue to suit your needs and provide you with the service which you need from us, remains our key objective.

The enhancements which we are recommending to you in respect of our investment management service consider your circumstances as at your last review and as such, we consider the following recommendation to be suitable for meeting your needs and objectives as agreed during our discussions. We will of course review this again at our next review meeting to ensure that this recommendation remains suitable and that you remain happy with the changes being made.

To benefit from Square Mile’s investment management expertise, we have made a change to our ToB to allow us to work with them on an Agent as Client basis. This means that we will continue to ensure that the portfolios you invest in remain suitable for your needs and objectives, whilst instructing Square Mile to use their discretion to make investment decisions – including which funds they should buy, hold, and sell to meet the overall goals of the service.

We have chosen Square Mile to provide these services for the following reasons:

  • Proven Track Record: Square Mile has a consistent history of strong investment performance and a disciplined investment strategy that aligns with your financial goals.
  • Reputation: They are highly regarded in the industry for their expertise, integrity, and client-centric approach.
  • Comprehensive Services: They offer a wide range of investment management services, including tailored portfolio management, robust risk management practices, and detailed performance reporting.
  • Price & Fair Value: there will be no additional charges to your current portfolio with Telford Mann Pensions & Investments Limited.

N.B. Please note that since Square Mile are a sister company of Telford Mann and Titan Wealth Planning, we recognise that we have a potential conflict of interest in recommending them to you. However, having carried out extensive due diligence, we are confident that Square Mile will provide exceptional expertise to assist with the management of your portfolio and help you to achieve your long-term investment objectives.

 3. Change of Custodian Platform

We regularly review the platforms we use to safeguard and manage your investments and after careful consideration, we have decided to propose a change to the custodian platform that holds your assets. The reasons for this proposed change include:

  • Enhanced Service and Support: The new custodian platform offers superior customer service, including more efficient transaction processing and better support for account queries.
  • Cost Efficiency: The new platform has lower fees for custody and transaction services.
  • Advanced Technology: The platform provides advanced tools and reporting capabilities, including real-time portfolio tracking and comprehensive performance reports, enhancing your ability to monitor and manage your investments effectively.

We plan to move our client’s investment portfolios from the current custodian (SEI Investments (Europe) Ltd.), to Titan Settlement & Custody Ltd. (TS&C) (click the link at the bottom of the page to view the updated terms of business) during the next few months when our contract with SEI expires. Please note that TS&C is owned by Titan Wealth and is therefore a Titan Group company. Whilst we recognise that we have a potential conflict of interest in transferring the Custodian Platform to TS&C, for the reasons stated above, we are confident that TS&C’s Custodian Platform will provide a better solution for our clients when compared to our current arrangements with SEI, which will in any event soon expire.

Please click here for the new Terms of Business

Please click here for the new Service Proposition & Client Agreement

As always, please don’t hesitate to get in touch if you have any questions or concerns on this topic or any other matter.

Jon Telford FPFS IMC

Chartered Financial Planner

Executive Chairman

 

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