Regulatory and Legal

Last revised: March 2020

Website Terms and Conditions – Regulatory and Legal

We set out below important regulatory and legal terms and conditions that govern your use of this website. You should read this information carefully. By accessing this website, you agree to be bound by these terms and conditions. If you are unclear about its contents please contact us. Contact details are to be found on the ‘contact us’ link on this website or below.

We are not responsible for the content of other websites you may visit as a result of accessing our website. You should always read the terms and conditions of these websites.


1 Owner and operator of this website

This website is owned and operated by Telford Mann Ltd.


2 Legal and regulatory status

Telford Mann Ltd is registered in England and Wales. The registered address is Ironstone Place, Kettering, United Kingdom, NN14 1FN6

Telford Mann is authorised and regulated by the Financial Conduct Authority reference number: 143390. You can check the regulatory permissions for the company on the Financial Services Register by visiting the FCA’s website:

The VAT number of Telford Mann Ltd is 1435304400.


3 Ownership of the content of this website and restriction of use

The entire content of our website is protected by copyright laws and intellectual property rights. You may download and use information and material from our website for your personal use. However you may not copy, reproduce, distribute or modify the content of our website for commercial or public use without prior written consent from us.


4 You should not rely solely on the information on our website

Material contained on this website is for information purposes only. It should not be construed as any form of advice or recommendation.

You should always seek specific advice before taking or refraining from taking any action.


5 Supported browsers

Our website is designed to work with current versions of the most popular web browsers. The site may not display properly if you are using an old version of an internet browser. In addition we have designed the website to work best with Javascript enabled. If you choose not to turn on Javascript in your browser, you may find some areas of the site have reduced features.


6 Cookies

Please refer to our separate policy regarding the use of cookies on this website.


7 No liabilities

This paragraph excludes or limits our legal liability for the website. You should read it carefully. It applies only as far as the law permits. In particular Telford Mann Ltd do not exclude or restrict any duties or liabilities to you under the Financial Services and Markets Act 2000, or the rules of the Financial Conduct Authority for the conduct of business.

Telford Mann Ltd are not responsible for, and will not be liable to you or anyone else for, any damages whatsoever (including direct, indirect, incidental, special, consequential, exemplary or punitive damages) arising out of or in connection with your use of or inability to use the website or the information, or any action or decision made by you in reliance on the website or the information, or any unauthorised use or reproduction of the website or the information, even if we have been advised of the possibility of these damages.

Our Advice

We predominantly recommend our own investment services and solutions. Our investment advice is therefore Restricted Advice under the rules of our regulator the Financial Conduct Authority.

In the event that our own investment solutions are not suitable we may recommend investment products and services provided by other product providers selected from across the marketplace.

We do not provide advice on the following types of investment: –

  • • Unregulated Collective Investment Schemes
  • • Qualified Investor Schemes
  • • Derivatives contracts

For insurance and annuities we will make a recommendation after researching the whole of the market.


We are committed to dealing with complaints effectively and fairly in accordance with the Financial Conduct Authority’s complaint handling rules and guidance. If you have cause to complain, it will be dealt with by a dedicated person focused on ensuring that clients are treated fairly during the process. You may complain to us by using the contact information in the Contact Us section of this website.

If you are not satisfied with the outcome of your complaint, you have the right to refer it to the Financial Ombudsman Service, free of charge. You can do this at The Financial Ombudsman Service Exchange Tower, London E14 9SR, or by going to their website


Data Protection

Please follow this link for the Telford Mann Privacy Notice.

For clients using the Telford Mann Investment Management Service, please follow this link for additional information concerning our Privacy Notice for this service.


Best Execution

When transmitting investment orders on your behalf we will take all sufficient steps to ensure the best possible result for you. This is referred to as best execution.

We may transmit or place the order via an investment platform operator, directly with a fund manager or with a stockbroker, to execute your order.

Our best execution policy is available on request.



Meeting our obligations under the Revised Shareholder Rights Directive II

We are required by this Directive to explain whether we have an engagement policy in relation to the companies we invest in where these companies’ shares are admitted to trading on a regulated market.

Our investment portfolios generally consist solely of collective investment schemes. Only occasionally do we hold individual shares on behalf of clients.

This approach to investment, together with the size of our organisation, means the proportion of shares we hold in investee companies is very low. We are not able to engage with investee companies to the extent envisaged by the Shareholder Rights Directive II.

We therefore do not have a formal engagement policy.


Pillar 3 Disclosure

Telford Mann are obliged to disclose on an annual basis our Pillar 3 Disclosure. Our latest report is available at this link.


Thank you for taking the time to read the Website Terms and Conditions – Regulatory and Legal